Managing: is poor communication the problem or the symptom?

Poor communication is often cited as a problem. Often, it is. But just as often it's a symptom for another problem altogether, such as inter-departmental competition, lack of trust or thoughtlessness.

The link below is to an article from South Africa, in which the writer expresses surprise that two bodies of people who are professional communicators don't seem able to communicate. I believe that's because in this case, communication is a symptom of bitter rivalry and fear of the other's success. What do you think?

Consider whether your own people could be suffering from the same problem. If so, what can you do about it?

After you've read the article, please come back here and leave me your comments and thoughts on this.

Business Day - News Worth Knowing