Communication and technology—are they enemies?

I've been worried about this question for some time. In our headlong rush to create technology that helps us say more things to more people on more subjects in more places faster than every before—have we lost the ability to communicate on a human level? I believe in the workplace this has happened more often than we think.

As a manager, you must communicate effectively with people below, above and beside you on the corporate hierarchy. If you don't, you won't be effective as a manager. So anything you can do to improve your skills in this area is an investment in your career.

"Crucial Conversations" is a fabulous book that addresses the art of discussing touchy things in a civilized way, and this article is an interview with the author. Check it out — here's the link.

IT Business Edge